Managed IT Support
IT support that answers, fixes — and stays ahead
Fully managed IT, or working alongside your in-house team: one monthly fee, one accountable provider, and a helpdesk staffed by engineers who fix root causes instead of closing tickets.
How we fit in
Fully managed, or alongside your team
Both routes get the same tooling, the same engineers and the same accountability — the difference is how much you keep in-house.
Fully managed
We are your IT department. Every user, device and supplier question comes to us; you get one number to call, a fixed monthly cost and a named point of contact who knows your business.
Best for organisations with no internal IT, or a director doing IT on the side of their real job.
Co-managed
Your IT manager keeps the strategy and the business knowledge; we bring the helpdesk capacity, monitoring platform, patching discipline and holiday cover a one-person team can't sustain alone.
Best for teams with in-house IT that's stretched thin — or permanently on call.
Day to day
What good support feels like
Less firefighting, more prevention. Here's what we actually do for you week in, week out.
A helpdesk that answers
Phone, email or portal — you reach an engineer who can actually fix things, not a call-logger reading a script.
Proactive monitoring
Your servers, laptops and network are watched around the clock. Most issues are fixed before anyone notices them.
Patching & updates
Security updates applied on a schedule, tested sensibly, so known holes get closed without breaking your week.
Starters & leavers
New starters get a working laptop and the right access on day one. Leavers lose access the hour they leave.
Vendor wrangling
Broadband down? Printer contract dispute? Software supplier pointing fingers? We chase them so you don't have to.
Reporting you'll read
A regular summary in words you'd actually use: what broke, what we fixed, what's ageing, and what to budget for next.
What's included
One monthly fee. No small print surprises.
If it's on this list, it's in the price. Projects are quoted separately and agreed before any work starts — so the monthly number is the monthly number.
- Unlimited remote support for every user
- 24/7 monitoring and alerting on servers and endpoints
- Security patching for operating systems and key apps
- Endpoint protection managed on every device
- Microsoft 365 administration and licensing management
- Starter and leaver processes with same-day access changes
- Asset register kept current — hardware, software, warranties
- Documentation of your whole environment, owned by you
- Backup monitoring with restore checks
- Quarterly service reviews and a rolling improvement plan
FAQ
Contracts, costs and what's included
Including the one everyone asks: what actually happens when you switch.
Is switching IT providers disruptive?
It's the number-one worry we hear, and the honest answer is: not if it's run properly. We handle the handover supplier-to-supplier, migrate in stages, and keep your old setup running until the new one is proven. For most teams the visible change is that tickets start getting answered.
What if our current provider won't cooperate?
It happens, and it's planned for. The handover process assumes an uncooperative incumbent from the start: most of what we need (admin access, domain control, licence transfers) can be recovered or rebuilt without their goodwill. Silent, slow or grumpy, it changes the timeline by days, not months.
Can you work alongside our in-house IT person?
Yes — that's co-managed support. Typically we take the helpdesk volume, monitoring, patching and out-of-hours cover, and your internal team keeps the business-specific work they're best at. They get escalation backup instead of burnout.
Do you make us replace everything?
No. We audit what you have first, and we're happy to say when kit is fine. Where something genuinely needs replacing — usually out-of-support hardware or software — it goes on the roadmap with a cost and a reason, and you decide the timing.
How do your contracts work?
Per-user monthly pricing, scoped after a short discovery call and audit so the quote matches what you actually run. We'll always be straight with you about what's included before you sign anything.
What counts as 'support' — is anything extra?
Day-to-day support, monitoring, patching and admin are in the monthly fee. Genuine projects — an office move, a server migration, a new phone system — are quoted separately up front, so the monthly cost stays predictable and projects never sneak onto invoices.
Talk to us
Have the switching conversation
No pressure and no obligation. Tell us what's frustrating you and we'll explain exactly how a handover would run for a business your size.
Your old provider keeps running until the new service is proven — nothing is switched off early.