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Network Motion

Switching to Network Motion

Change IT provider without the cliff edge

Nobody switches IT companies for fun. You do it because something has gone quiet, slow or stale — so the handover is designed around one rule: your old service keeps running until the new one has proved itself.

Book a call See the 30-day plan

The real objections

The four worries that keep businesses with poor providers

Every one of them is legitimate. Every one of them is designed out of the process.

“Something will break mid-handover”

Nothing is switched off until its replacement is proven. Both providers run in parallel through the first month — the timeline below is the actual plan, not a promise.

“The awkward break-up call”

You send one email giving notice. Every conversation after that happens supplier-to-supplier; you're never stuck in the middle relaying messages.

“They hold all our passwords”

Admin credentials, domain control, licences and documentation get recovered and re-owned by you — not by us — as the first job of the handover.

“It'll turn hostile”

There's no blame in the process. Incumbents get treated professionally whatever the history, because a calm handover is in everyone's interest — mostly yours.

The 30-day plan

Parallel running, then a clean stand-down

This is the actual sequence we run for every switch — the old provider's line stays live until the new one is proven.

Timeline of the first thirty days: Network Motion starts at day zero while your old provider keeps running; the old service stands down only after week four, once the new service is proven. DAY 0 WEEK 1 WEEKS 2–3 WEEK 4 DAY 30 Your old provider Network Motion You send one email New service proven Old provider stands down
Both services run in parallel. Nothing is switched off until the replacement has proved itself — so there is no cliff edge to fall off.
  1. 1

    Before day one

    One email from you, then we take over the admin

    You give notice; we handle everything after it, supplier-to-supplier: credentials, licences, domain control, documentation, renewals and any contractual notice periods worth knowing about.

  2. 2

    Week 1

    Audit and quick wins

    We map devices, accounts, licences, backups and risks — then fix the dangerous stuff first: missing MFA, unpatched machines, backup gaps.

  1. 3

    Weeks 2–3

    Tooling and tidy-up

    Monitoring, patching and endpoint protection roll out quietly in the background. Your team keeps working; most people notice nothing except things getting faster.

  2. 4

    Week 4

    Review, roadmap, stand-down

    You get a walkthrough of what we found and fixed, plus a prioritised 12-month plan with honest costs. Only now, with the new service proven, does the old one stand down.

Worth doing today

Six questions to ask your current provider

Whether or not you ever talk to us, knowing these answers puts you in control of any future switch. A good provider answers all six without flinching.

  1. 1 What notice period are we on, and when does it renew?
  2. 2 Do we hold our own admin passwords and domain registrar login?
  3. 3 Who owns the licences — us, or the provider?
  4. 4 Where is our documentation, and can we have a copy?
  5. 5 What hardware is leased vs owned?
  6. 6 When was the last restore test, and can we see the result?

FAQ

Switching worries, answered honestly

Contracts, timing and the what-ifs people ask before they commit to a change.

Is switching IT providers disruptive?

It's the number-one worry we hear, and the honest answer is: not if it's run properly. The handover is staged, the old service keeps running until the new one is proven, and for most teams the visible change is that tickets start getting answered.

What if our current provider won't cooperate?

The process assumes an uncooperative incumbent from the start. Most of what's needed — admin access, domain control, licence transfers — can be recovered or rebuilt without their goodwill. Silent, slow or grumpy, it changes the timeline by days, not months.

We're mid-contract. Is it worth talking now?

Yes — this is the best time. We'll help you find your notice date and renewal terms, and plan the handover to land when the contract allows. Several months of lead time makes for the calmest switches.

Do we have to move everything at once?

No. Support usually moves first, then services migrate in stages as contracts and renewals allow. Big-bang cutovers are for providers who bill by the drama.

Will our team have to learn new systems?

Mostly, no — you keep Microsoft 365, your files and your phone numbers. What changes is who looks after them. Where we do recommend changing a system, it goes on the roadmap with a reason and a cost, and you decide.

See what the support itself includes

Talk to us

Have the switching conversation

Tell us what's frustrating you and we'll explain exactly how a handover would run for a business your size — including whether now is the right time.

Book a call 0330 000 0000

Your old provider keeps running until the new service is proven — nothing is switched off early.